Frequently Asked Questions
Once you place an order, you will receive an order confirmation email. Once your order is processed (1-3 business days), a shipping label will be created and an email will be sent to the email address that you provided during checkout. This email will contain a USPS tracking number and additional shipping information. Please allow approximately 24 hours for tracking information to become available. PLEASE NOTE that shipping times are NOT guaranteed.
Once your order is shipped, you will receive a shipping confirmation with a tracking link. If you do not receive an email from us, please check your junk mail folder.
If you still can not find it please email us at firstname.lastname@example.org
We ship through USPS. The shipping rate will apply at checkout. Estimated delivery times will be shown at checkout, which vary depending on the shipping option you choose. Typically, shipping time within the United States can take anywhere between 2-7 business days depending on your location.
US FREE SHIPPING || Offered on orders over $35 in the US. Standard shipping generally takes 2-5 business days. Includes tracking, no insurance added.
US PRIORITY SHIPPING || This upgrade is offered during checkout. Priority shipping generally arrives in 1-3 days. Includes tracking & insurance
Priority Mail Express || This upgrade is offered during checkout. Approx. 1-2 business days. Includes tracking & insurance
Some locations can use UPS, DHL, or FedEx. The option will be shown at checkout.
Please note that this is just an estimate, actual shipping time can vary. We are a separate entity from USPS, therefore, we DO NOT have control over transit and delivery time. If your package is delayed, please contact the post office with your tracking number.
We currently ship to Canada and Australia.
-First Class Mail International: Approx. 7-21 business days
-Priority Mail International: Approx. 6-10 Business days (Canada 3-5)
-Priority Mail Express International: Approx. 3-6 business days (Canada 2-3)
CANADA FREE SHIPPING ||Offered on orders over USD 75. Standard shipping generally takes 7-21 business days. Express international shipping generally takes 4-6 days.
*Please note: All customers outside of the United States may be subject to customs and duty fees in their home country. These fees are the sole responsibility of the customer. Pretty Please Teethers is not responsible for any lost or stolen product. Lost package claims must be filed with USPS or CANADA POST. Pretty Please Teethers will not replace lost or stolen items. Please ensure that your shipping address is correct before placing your order. If your package is returned to us, the customer will be responsible for any additional shipping costs.
If you are experiencing any delivery issues, we recommend contacting the shipping carrier to get an accurate update.
Please note, that delivery delays might occur on international shipping if the package is held at customs.
We know how frustrating this can be. To keep shipping charges low for our customers, we have partnered with USPS. We find that USPS is a reliable and efficient carrier. However, tracking information is often off by a day or two. We have found that within 99% of these cases, the order arrives within 1-2 days of delivery notification. If your package does not arrive within 1-2 days, contact your local USPS store.
Once Pretty Please Teethers ships out your package through USPS, your package is now in the property of USPS. Pretty Please Teethers is not responsible for any lost or stolen product. Lost packages must be filed with USPS. Pretty Please Teethers will not replace lost or stolen items. Please ensure that your shipping address is correct before placing your order. If your package is returned to us, the customer will be responsible for any additional shipping costs.
-Missing packages marked "delivered" can sometimes be misplaced. Check with your local post office and mailman. In most cases, they can locate it for you. (We will not process a refund, or send a new item if your package is marked "delivered")
-In our experience, packages are rarely lost in the mail, but, you have the option to add insurance to your package. If you decide to purchase shipping without insurance and your package is lost, we will not process a refund or send a new item. The buyer will be responsible for contacting the post office and filing a claim.
Orders are not considered lost in transit until the following amount of time has passed.
-Domestic (US): 21 days past the shipping date
-International: 45 days past shipping date
Please double-check your shipping address before you place your order. If you made a mistake and entered the wrong address, contact us ASAP and we will edit the address for you. We can only do this if we haven't shipped your package. Once the shipping label is printed, we cannot change your address.
-If your package is returned to us, the buyer will be responsible for fees to re-ship.
We offer a 14-day exchange policy. Please contact us before placing an order if you have any questions regarding this policy. If your item is damaged please review our PPT Warranty program.
Safety & Cleaning
Yes! At Pretty Please Teethers safety is our number one priority. Our products are held to the highest standards which have been tested by independent, governing safety institutions to make sure they meet the needs of various safety standards.
For more information, please check out our SAFETY page.
Our teethers, clips, and toys go through rigorous testing and must pass Small Parts and Use & Abuse tests before being put into production.
Pretty Please Teethers uses products that are FDA approved, non-toxic, and CPSC compliant. We use both Food-grade Silicone and Medical Grade Silicone which are free of BPA, PVC, Phthalates, and latex.
Please head to our cleaning INSTRUCTION page for more information.
We promise to guarantee all Pretty Please Teethers products for up to 3-6 months (depending on the lifespan of products) from when your product was delivered. If your product is damaged within the guaranteed lifespan of the product.Learn more here
Yes, we do! If you sign up for our newsletter you will receive new product updates and be notified of any special promotions.
Congratulation on winning our PPT giveaway. You should have received an email/DM with your code. If you have not please email email@example.com. Once you received your code add all your favorite items to your cart. Once they are in your cart head to the checkout to place the code in the assigned discount spot to redeem. If the code is still valid, the discount will automatically be taken off at checkout. A discount code will only be taken off the product. The winner will be responsible for the shipping and duties fee (if applied). Giveaway winner's discount codes are only valid for 30 days after being announced the winner. Code can not be used on previous orders or used with additional discount codes. Giveaway codes are only valid in the US and Canada. The winner must be 18 years or older to win/redeem.
Yes, we do! Fill out a wholesale application here.
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