Frequently Asked QuestionsI HAVE A QUESTION ABOUT MY ORDER, WHO CAN I CONTACT?
For all questions about your order please email customer service at email@example.com
DO YOU OFFER CANCELLATIONS, RETURNS OR EXCHANGES?
Due to the nature of our products we DO NOT accept returns or exchanges.
Order cancellation must be within 2 hours of when the order has been placed. There will be a 20% restocking fee if the order is canceled within 2 hours. Any orders after the 2 hours will not be eligible for cancellation.
IS YOUR PRODUCT SAFE?
Yes! At Pretty Please Teethers safety is our number one priority. Our products are held to highest standards which have been tested by independent, governing safety institutions to make sure they meet the needs of various safety standards.
For more information, please check out our SAFETY page.
HOW DO I CARE FOR MY TEETHER?
Please head to our CLEANING INSTRUCTION page for more information.
I JUST PLACED MY FIRST ORDER, WHAT HAPPENS NEXT?
Once you place an order, you will receive an order confirmation email with a USPS tracking number. Once your order is processed (1-3 business days), a shipping label will be created and an email will be sent to the email address that you provided during checkout. This email will contain a USPS tracking number and additional shipping information. Please allow approximately 24 hours for tracking information to become available. PLEASE NOTE that shipping times are NOT guaranteed.
WHEN WILL MY ORDER SHIP?
Our current processing time is 1-3 days. Please note that shipping time will be different than processing time. For more information please contact me at firstname.lastname@example.org.
WHAT ARE MY SHIPPING OPTIONS?
Please head to our SHIPPING & RETURNS page for more information.
DO YOU OFFER FREE SHIPPING?
Yes we offer FREE shipping on US orders of $35 or more and free shipping to Canada on orders $75 or more via USPS. All other international orders are subject to shipping charges. Please note the threshold must be met before taxes and after discounts are applied. Shipping charges are subject to change.
MY TRACKING SAYS DELIVERED, BUT I HAVEN'T RECEIVED IT YET.
We know how frustrating this can be. In an effort to keep shipping charges low for our customers, we have partnered with USPS. We find that USPS is a reliable and efficient carrier. However, tracking information is often off by a day or two. In 99% of these cases that we have experienced, the order arrives within 1-2 days of delivery notification. If package does not arrive within 1-2 days, please contact your local USPS store.
DO YOU OFFER PRICE ADJUSTMENT?
Pretty Please Teethers will only honor price adjustment if an item has been hard marked down (clearance out) within 3 days of purchase. Pretty Please Teethers WILL NOT price adjust on promotional items.
MY ITEM IS DAMAGED
If you received a damaged item in the mail you have 24 hours to report damages. If the damage has been caused by Pretty Please Teethers, your item will be replaced in 5-7 business days. Pretty Please Teethers will not replace or refund any damaged items by reasons outside of Pretty Please Teethers control.
DO YOU OFFER ANY DISCOUNTS?
Yes, we do! If you sign up for our newsletter you will receive new product updates and be notified of any special promotions.
DO YOU OFFER WHOLESALE PRICING?
Yes, we do! Fill out a wholesale application here.
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